At Ivita, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our return and exchange policy below:

Eligibility for Returns and Exchanges:

1. Timeframe:
   • Exchanges are accepted within 7 days of receiving your order.
   • Returns are accepted within 3 days of receiving your order.
2. Condition of Items:
   • Items must be unopened, unused, and in their original packaging.

• Items must be in their original condition.Products that have been opened, tampered with, damaged, or partially used cannot be returned or exchanged.
• If the returns / exchanges criteria are not met fully, we may refuse the return/exchange.

 

Non-Returnable Items:

• Items that require special storage conditions such as baby food.
• Items purchased during special promotions or sales.

 

Return Process:

1. Initiate the Request:
   • Contact our customer support team via email at support@ivita.com or WhatsApp at [+966000000]. Please provide your order number and reason for the return or exchange.
2. Approval:
   • Once your request is reviewed, we will provide instructions for returning the item.
   • Reviewing & Approval might take 2 working days.
3. Shipping:
   • Customers are responsible for the return shipping costs unless the return is due to a defective or incorrect product.

Refunds:

• Approved refunds will be processed to your original payment method within 7-10 business days of receiving the returned item.
• Shipping fees are non-refundable.

Exchanges:

• If you wish to exchange an item, please specify the product you would like as a replacement. Exchanges are subject to availability.

Damaged or Incorrect Items:

• If you receive a damaged or incorrect product, please contact us within 48 hours of delivery. We will promptly replace the item at no additional cost.
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We strive to make every shopping experience enjoyable. If you have any questions, feel free to reach out to our friendly support team. Thank you for choosing ivita!